This article was originally published in the Elevate Your Marketing newsletter and has been repurposed and republished here with the author’s permission. Here is the link to the original article. 

We all talk about cross-team alignment enough. We discuss marketing-sales alignment a lot. We share our thoughts on why the product and customer success teams should get along well.

In short, it doesn’t take enough talking to convince someone who has spent a fair amount of time in the corporate world that cross-functional alignment is a must for B2B businesses.

However, we tend to take intra-team alignment for granted. We assume that since we have weekly meetings and roundtables, everything will move smoothly. Some of us take pride in having those daily standup meetings to ‘take updates’ on what’s going on, and believe that all the teams work seamlessly like the components of a well-oiled engine.

But this is far from the truth, especially when it comes to marketing teams in the B2B world. And here is why:

Misalignment between different marketing functions is costing businesses much more than we think.

Hence, in this blog post, I break down:

1. What internal marketing alignment is and what it means for B2B businesses.
2. Why is it such a big deal? Am I exaggerating it, or are we all missing to notice the ‘hidden’ impact of misalignment between different teams within the marketing organization?
3. Finally, some of the practical ways to ensure marketing alignment.

 

What is internal marketing alignment?

This is not a complex concept. As the term suggests,

Internal Marketing Alignment refers to the different arms of the marketing team working cohesively to achieve individual and team-based goals.

While this is more important for marketing teams in mid-sized to large companies, its relevance in small organizations – or even startups – cannot be ignored. This is because internal marketing alignment is not just about different people working together well. It is also about various marketing activities forming an engine that propels the marketing vehicle in the direction of success.

Now, to understand the concept better, let us learn the different functions within a B2B marketing team. This is how they are broadly defined in most organizations (though there could be slight variations from company to company):

• Digital marketing/performance marketing
• Content marketing
• SEO
• Brand, communications, and PR
• Creative design
• Website development and maintenance
• Market Research
• Analyst Relations
• Partnerships
• Inside sales
• Marketing operations/analytics
• Event marketing

It is important to note that many large enterprises have dedicated divisions for some of the functions mentioned above (say Analyst relations). Also, depending on how your org structure looks like, certain functions can be under other departments like sales for instance. The inside sales function is an example of this.

In addition, some of the functions might be clubbed under a larger category. For example, in many companies, SEO comes under the purview of digital marketing, whereas in some firms it’s a dedicated function. Further, there might be some industry-specific functions as well (say in B2B SaaS companies, you would have teams for product marketing, customer marketing, segment marketing, etc).

 

Why internal marketing alignment is important?

First, let us quickly look at how misalignment within marketing can adversely impact your business. Then, we will go through a few examples that demonstrate this.

Not having alignment between different marketing functions can hurt you in the following ways:

1. Reduced ROI from marketing activities. This can reflect in the form of reduced ROAS (Return On Ad Spend), an inflated CAC (Customer Acquisition Cost), lower funnel conversion values, etc.
2. Unorganized marketing calendar and campaign-related activities.
3. Inconsistent positioning and messaging.
4. Data management issues and privacy violations.
5. Higher attrition rate.
6. Misalignment between marketing and sales.

Let us now understand why each of the above happens (or could happen).

1. Reduced ROI

Alignment would mean different functions complementing each other. If one doesn’t ‘push’ the other, you end up compromising on your ROI.

To understand this, consider the below example.

Imagine your email marketing team ran a highly successful campaign recently where the click rate was very high. It generated more than 1000 clicks (from 800 users) to one of your landing pages (from the whole sequence of 5 emails). Assume that out of the 800, you converted 20.

As an intelligent marketer, you would want to keep the remaining 780 engaged.

Now, let us say your ABM (Account Based Marketing) team is running an integrated ABM program by combining multiple channels and platforms such as LinkedIn, Influ2, Google customer match ads, and cold calling.

To increase the success of this campaign, you would want to do the following:

• Include the 780 engaged users from the previous campaign in your target list.
• You would also probably want to have differentiated and personalized messaging for the 780 (you reduce your chances of conversion otherwise).

For you to do the above, the email marketing and ABM teams have to be in sync with respect to:

• The campaigns each runs.
• The list of accounts and contacts the two teams target.

But, this is possible only if there is proper data exchange and communication between them. In short, both teams need to ALIGN with each other to maximize the effectiveness of the two campaigns.

2. Unorganized marketing calendar and campaign-related activities

This is obvious. For you to build a coherent, consistent, and compounding marketing routine, you need different teams to function in an organized manner.

Ask yourself these questions:

Did the company launch a new product or service? Is every function not giving it a push in its outreach and promotions?

Does the company have a central target account list? If yes, are all marketing campaigns aimed at generating and capturing demand from those accounts?

Does the marketing team have an annual pipeline/lead target? If that’s the case, are every function’s activities aligned with that goal?

If the answer to one or more of the above is ‘NO’, then you have an internal marketing alignment problem.

3. Inconsistent positioning and messaging

When it comes to positioning and messaging, consistency is key. Your social media team should communicate the same benefits your content team does. Your ad copies should be consistent with your email copy.

If that’s not happening, the very first diagnosis would be that your marketing organization has an internal communication issue.

4. Data management issues and privacy violations

This is something that could have a huge impact on your business, especially given the heavy penalties data privacy regulations like the GDPR and SOC 2 Type 2 impose.

Are your outbound marketing/sales teams sending emails to a list of users who opted out of your campaigns?

Do you have multiple marketing/email automation tools that maintain disparate opt-out lists?

Do you have a team within your marketing department that is not aware of the rules and best practices to follow when it comes to data privacy?

If you are saying ‘YES’ to one or more of the above, you are setting yourself up for data privacy violations.

But what’s the role of alignment here?

Alignment not only means being aware of what’s happening in other teams. It also means having systems and processes in place that ensure an easy flow of data and information.

(More on GDPR here: GDPR guide for marketers).

5. Higher attrition rate

Misalignment leads to friction between teams and people. This could happen because of multiple factors such as:

• Not having the right processes and documentation.
• Not having clarity in approach from the marketing leadership.
• The inability of marketing leaders and team leads to effectively manage their team members.
• No proper KRAs and KPIs set for teams and individuals in marketing.

Any discomfort caused due to these will result in dissatisfied team members, which in turn could lead to high levels of attrition. Maintaining the right talent will become a challenge in such a scenario.

6. Misalignment between marketing and sales

We discussed how to ensure marketing-sales alignment in one of the other articles. Here is the link to the same:

Marketing And Sales Alignment – Making It Happen With A Business Angle

But, how can the lack of alignment between different marketing functions lead to misalignment between marketing and sales?

Well, for all the 7 steps to ensure marketing-sales alignment (that I discussed in the article given above) to be implemented effectively, all the marketing functions have to be on the same page.

For instance, take the case of the need for having all the data in one place (step #4- data management issues and privacy violations). You need the concerned marketing teams to share the right set of data points for the marketing analytics and RevOps teams to create relevant dashboards and visualizations.

Similar is the case with the other 6 points. If marketing has to align with sales (or any other department for that matter), there has to be alignment internally first.

 

How to make sure there is internal marketing alignment

This is a very tricky topic. That’s because the solution to this problem is not rocket science. It doesn’t require an Einstein to figure out how marketers can ‘be friends’ with each other. Not that they are fighting, but for sure in many organizations, alignment needs to be better.

And as I said in the beginning, it’s not just about people. Things could be smooth among the team members, but you could still have a misaligned and disoriented marketing team.

Now let’s come to the SOLUTION.

The way I would achieve alignment is with what I call the ‘Leadership Alignment Tree’.

Sounds like a fancy term, but the concept is fairly simple – you make sure that the CMO/Head of Marketing and team leads take steps for different sub-teams to align well with each other.

Given below is a representation of the Leadership Alignment Tree:

The Leadership Alignment Tree